Return Policy
Refunds for Unwanted Items
In line with Federal Trade Commission (FTC) laws, we provide a 30-day period from the date of receipt for returns of items purchased online. Should you wish to return your purchase within this timeframe, please notify us at info@stellargel.com, including your order number in your correspondence. Requests for refunds beyond the 30-day window will be evaluated on a case-by-case basis.
Please send the item(s) back in their original packaging, if possible, to the following address:
USA:
Stellar Gel
4852 Sunnyview Rd NE
Salem, OR 97305
Canada:
Stellar Gel
1308 County Road 8
Picton, ON K0K 2T0
Canada
Please note, return shipping costs are not covered by us at this time. Upon receipt of the returned item(s), we will process your refund. Be aware that it may take up to 5 business days for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to return an unwanted item, please follow the return instructions mentioned above. To obtain a different item, a new order will need to be placed, and standard shipping fees will apply.
Damaged in Transit
Inspect your order upon arrival. If any item is damaged, making it unusable, reach out to us immediately at info@stellargel.com for assistance.
Incorrect Item Received
If you receive an item different from what you ordered, please inform us right away at info@stellargel.com, so we can correct the mistake promptly.
Incorrect Item Ordered
We start processing orders immediately after they are placed. Please review your order carefully before confirming. If you notice a mistake, contact us as soon as possible at info@stellargel.com with your order number. We will attempt to make any necessary changes before dispatch, but our fast processing times may limit our ability to do so.
Undelivered Items
If your order hasn't arrived within the delivery timeframe stated on our shipping information page, please get in touch with us as soon as possible at info@stellargel.com. We will liaise with our delivery partners to locate your order and provide further assistance.
For any additional inquiries or assistance, please don't hesitate to email us.
